Return and Refund Policy

Policy Overview
This Return and Refund Policy explains the conditions and procedures for returns, exchanges, refunds, damaged items, incorrect items, and order cancellations. This policy should be read together with our Terms of Service. Nothing in this policy limits any rights you have under applicable consumer protection laws.

Return and Exchange Period
You can request a return or exchange within 30 days from the date your order is delivered. Return or exchange requests submitted after 30 days from delivery cannot be accepted.

Return Eligibility
You can return or exchange an item if it meets all of the following conditions:

  • The item is unused, unworn, and unwashed.
  • The item is returned in its original condition.
  • The item includes all original packaging, tags, components, and accessories.
  • The item shows no signs of wear, alteration, damage, odor, or improper handling.

Non-Eligible Returns
A return or exchange cannot be accepted if:

  • The item does not meet the return eligibility conditions stated in this policy.
  • The item has been used, worn, washed, altered, damaged, or handled improperly after delivery.
  • The item is returned without prior approval.
  • The return request is submitted after the 30-day return period.

How to Request a Return or Exchange
To request a return or exchange, contact us at [storeMail] within 30 days from the date your order is delivered. Include your order number, the item details, the reason for your request, and supporting photographs where applicable. Returns sent without prior approval cannot be accepted or processed.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, you can contact us at [storeMail] and provide the following information:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the item received and its condition.

After the issue is reviewed and verified, we will resolve the matter through a replacement item or an approved refund in accordance with applicable requirements.

Return Shipping
Approved return requests will receive return instructions and the return address.

  • If the return is due to a damaged, defective, or incorrect item, the store will cover the return shipping costs.
  • For all other approved returns, you are responsible for return shipping costs.
  • No restocking fees are charged for approved returns.

Refund Review and Processing
Returned items are inspected after they are received. Once the review is completed, you will be notified whether the refund has been approved or declined. Approved refunds are issued to the original payment method used at checkout within 7 business days after approval. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Exchanges
You can request an exchange within 30 days from the date your order is delivered. Exchange requests are processed after the returned item has been received, inspected, and approved. If the requested replacement item is available, it will be sent after approval. If the replacement item is unavailable, an approved refund will be issued instead.

Order Cancellations
You can request an order cancellation by contacting us at [storeMail] before order processing begins. Once processing has started, the order can no longer be cancelled. In that case, you can follow the return process described in this Policy after delivery.

Policy Protection
We can decline return, exchange, or refund requests where there is evidence of fraudulent activity, repeated policy abuse, misuse of promotional programs, or conduct inconsistent with the intended use of this policy.

Policy Updates
We can update this Return and Refund Policy from time to time to reflect operational, legal, regulatory, or service-related changes. The updated version will be posted on this website and will take effect when published.